We primarily create pet portraits of dogs and cats, but other common pets such as birds,horses, and squirrels are also available.

Absolutely! We have two design styles for multiple pets, and we can design up to 4 pets.

You can get quick tips on taking photos via the ‘HOW TO WORK’ link on the home page!
Ensure the photo is taken in a well-lit area, the photo should reflect the pet's true fur colour (preferably outside in daylight if possible).
- Pets are best photographed facing the camera, or take a sideways photo.
- Don't take the photo from too far away.
- Please be careful with the clarity of the photo.
- Make sure your pet's head is in the shot, preferably the entire body.
- Pets should be in a standing or sitting position.

Yes, we will design the artwork according to the pet's characteristics and wear, but if you wish not to keep the clothes on your pet, please leave a note when you place the order.

We are a team of digital designers who create personalized pet portraits of your pet by applying a range of digital software and photo editing techniques!

You may cancel your order and receive a full refund before the pet portraits begin to be created. However, due to the customized nature of the products we offer, we are unable to offer refunds after the order has begun.

Of course you can!
We usually create the artwork within 2-3 days, after which we will send you the preview via email, you can request any changes or make the confirm before printing.

You will typically upload photos in one of two situations:
1. You have uploaded a photo that does not meet our requirements, this is usually caused by a lack of clarity etc. We will send you an email with a link to re-upload.
2. The photo you uploaded meets the requirements but you want to upload a new one, in this case you will need to re-upload the photos via the Re-upload link https://teddyandkitty.com/uploadimages/ within 12 hours of placing the order.

We usually complete preview within 2-3 business days, but this may be extended for
major holidays, if you choose the " Queue jump" option, the creation process will be
accelerated to within 1-2 business days

We offer unlimited revisions until you are satisfied, but because our oil painting pet portraits are highly stylized paintings, influenced by the designer's creative style, it is difficult to guarantee that the results and your expectations are exactly the same, we will try to modify the artwork according to your requirements!